Define the term channel richness as it relates to the communication process. Briefly, describe and defend the level of richness you would select...

Channel richness is defined as the suitability of a communication medium. The adequacy of the medium is determined based on its effectiveness in the communication process.

Channel richness is determined by how much information the channel can reproduce and how well the receiver can interpret and respond. For instance, face to face communication is considered a rich channel because it can reproduce most of the sender’s information. The receiver interprets the message based on additional cues from the sender. The signals include the following: tone, gestures, and body language.

Conflict situations require a channel that is fast and effective. A rich channel would ensure that the response is prompt and well interpreted. During the preliminary stage, a phone call or face to face conversation would be appropriate to prevent escalation of the conflict. The two channels ensure that contact is established.